Privacy Policy

LotLens ("we," "our") operates the lotlensai.io website and related services (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this policy.

1. Information we collect

We collect three categories of information:

• Account information. Email address, name, and authentication tokens (via Google OAuth) when you sign up. We do not store passwords.
• Usage information. Properties you analyze, deals you save, searches you run, and pages you visit on the Service. Stored to provide and improve the product.
• Payment information. Processed entirely by Stripe. We do not see or store your card number — only Stripe customer/subscription IDs.

Property owner data: When you analyze a property, we display the legal owner's name and mailing address sourced from public county records and licensed third-party providers (ATTOM, Regrid). This information is part of the public record and is shown for your due-diligence use only.

2. How we use your information

• To provide, maintain, and improve the Service
• To send you transactional email (account confirmations, payment receipts, search alerts)
• To process payments via Stripe
• To respond to support inquiries
• To detect and prevent fraud or abuse

We do not sell your personal information. We do not share your account or usage data with advertisers.

3. Third-party services

The Service relies on the following providers, each governed by their own privacy policies:

• Google (authentication, Maps API)
• Stripe (payments)
• Vercel (hosting)
• Resend (transactional email)
• Sentry (error monitoring)
• ATTOM Data, Regrid (property records)
• RapidAPI / Realtor.com (MLS listings)
• Redfin (sale comparables — public scraping)

4. Data retention

We retain your account and usage data as long as your account is active. You may request deletion at any time by emailing support@lotlensai.io. We will delete your account and associated data within 30 days, except where retention is required by law (e.g., payment records for tax purposes).

5. Security

We use industry-standard practices to protect your data: TLS encryption in transit, restricted database access, secret rotation, and principle of least privilege for internal access. No system is perfect — please use a strong unique password manager and report any suspected breaches immediately.

6. Your rights (CCPA, GDPR)

If you are a California or EU resident, you have the right to access, correct, delete, or port your personal data, and to opt out of any sale of your information (we don't sell). Email support@lotlensai.io with the subject "Privacy Request."

7. Cookies

We use cookies for authentication (NextAuth session) and to remember your preferences. We do not use third-party advertising cookies.

8. Children

The Service is not directed at anyone under 18. We do not knowingly collect information from children.

9. Changes

We may update this policy periodically. Material changes will be announced on the home page or via email at least 14 days before taking effect.

10. Contact

Questions? Email support@lotlensai.io.